Processing time: we ship from Monday to Friday. All Shipments from Saturday and Sunday will ship on Monday. Orders placed after 3PM EST won't be shipped until the following business day.

Tracking information is automatically emailed to all customers or messaged via SMS if a phone number is added to your order. If you haven't received an email please check your spam folder.

All discounted purchases of 20% or more are final sale.

We try to respond to all emails within 2 business days.

We're so sorry about that! While we do our very best to ensure this never happens, if you do receive a damaged item or have a manufacturing fault occur, please contact

us at info@noireblanc.ca.

In your message body, please provide us with your:

- Order number

- Brief description of the problem

- Photos of the Issue

Most likely your order got declined, but the amount still showed up on your credit card statement as a ‘pending’ payment. In that case it will not go through and clear in a day or two.

You can open a claim directly with your ROUTE insurance app.

Need to file a claim? Click Here

If you do not opt into Route Package Protection and are experiencing difficulties locating your order, we require a missing parcel claim to be filed with either USPS or Canada Post, as verification.

You can open a claim directly with your ROUTE insurance app.

Need to file a claim? Click Here

If you do not opt into Route Package Protection and are experiencing difficulties locating your order. We require a missing parcel claim to be filed with either USPS or Canada Post, as verification.

Make sure your total order after promo code applied is over CAD200 for US and CAD150 for Canada.

Also if you are from Canada the website may mistake you as being in the USA. The checkout shows you need to reach $200, but once you enter your Canadian address the free shipping will automatically apply at checkout if your order is over $150 taxes excluded.

• Visit our returns center: https://noireblanc.returnscenter.com
• Enter your order number and email address to start
• Follow the instructions and select the items you want to return
• Once your request is approved, you will get a confirmation email with shipping guidelines

Unfortunately we are unable to cancel or modify orders once they have been placed, as the information is automatically sent to our fulfillment center. Please ensure the items in your order and address are correct before purchasing. If you are unsure please EMAIL or CHAT us before you order.