FAQ'S

Why did the price change at checkout?

We are a Canadian brand therefore our store is in CAD currency. Even if you are shopping in your countries currency, often at check out the price will convert back to CAD but you will be charged in USD on your credit card.

When will my order get shipped?

Processing time: we ship from Monday to Friday. All Shipments from Saturday and Sunday will ship on Monday. Orders placed after 3PM EST won't be shipped until the following business day.

How do I track my order?

Tracking information is automatically emailed to all customers or messaged via SMS if a phone number is added to your order. If you haven't received an email please check your spam folder.

Can I return a sale Item?

All discounted purchases of 20% or more are final sale.

I emailed customers service, how long will it take them to respond?

We try to respond to all emails within 24 hours.

I have received a damaged/defective item?

We're so sorry about that! While we do our very best to ensure this never happens, if you do receive a damaged item or have a manufacturing fault occur, please contact

us at info@noireblanc.ca.

In your message body, please provide us with your:

- Order number

- Brief description of the problem

- Photos of the Issue

I placed an order and I didn’t receive a confirmation email but my card got charged. What do I do?

Most likely your order got declined, but the amount still showed up on your credit card statement as a ‘pending’ payment. In that case it will not go through and clear in a day or two.

My tracking number hasn’t updated for more then a week, what do I do?

You can open a claim directly with your ROUTE insurance app.

Need to file a claim? Click Here


If you do not opt into Route Package Protection and are experiencing difficulties locating your order, we require a missing parcel claim to be filed with either USPS or Canada Post, as verification.

My tracking number indicates my order has been delivered but I never got it, what do I do?

You can open a claim directly with your ROUTE insurance app.

Need to file a claim? Click Here


If you do not opt into Route Package Protection and are experiencing difficulties locating your order. We require a missing parcel claim to be filed with either USPS or Canada Post, as verification.

My cart qualifies for free shipping. Why am I still being charged?

Make sure your total order after promo code applied is over CAD200 for US and CAD150 for Canada.

Also if you are from Canada the website may mistake you as being in the USA. The checkout shows you need to reach $200, but once you enter your Canadian address the free shipping will automatically apply at checkout if your order is over $150 taxes excluded.

How do I return?

  • Visit our returns center: https://noireblanc.returnscenter.com
  • Enter your order number and email address to start
  • Follow the instructions and select the items you want to return
  • Once your request is approved, you will get a confirmation email with shipping guidelines


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