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SHIPPING & RETURNS

We hope you love your NoiréBlanc activewear, but if you’re unhappy with your purchase we will gladly accept a return within 15 days of receiving your order. Need to start a return? https://noireblanc.returnscenter.com


Have any questions? Please email us at Info@noireblanc.ca

Return policies

To be eligible for a return your item must be unused and in the same condition that you received it. 

It must not be worn or washed and still have the tag attached. For example - Makeup, fake tan, and pet hair-free. Shipping and customs fees are non-refundable. All discounted purchases of 20% or more are final sales. No exceptions. Exchanges can only be made for a different size of the same style.


We are unfortunately unable to cover the cost of return shipping so customers must return their items at their own expense, however, in case of an exchange, we will happily ship the new size to you free of charge.


Once we have received your return, please allow for 1-4 business days for your return to be processed.


NoiréBlanc reserves the right to refuse a refund that does not abide by our return policy. Items returned that are deemed non-refundable will be returned back to you at your expense.

Route package protection

NoiréBlanc is not responsible for the loss or theft of packages once they have been delivered. We offer Route Shipping Insurance to help ensure your order is protected, in the instance that it becomes lost-in-transit, stolen, or damaged during shipping.


All claims must be submitted through the Route App, claims.route.com, or the Route confirmation email following your purchase.

Need to file a claim? Click Here

Customs and duties

North American

any orders from Canada will not be subjected to duties, and any orders in the US under $800 will not be subjected to duties.


International

All orders may be subject to import duties. This figure does vary depending on the value of the parcel, so please visit your local website to calculate duties since these fees are not applied by NoiréBlanc.

Shipping

COVID19 UPDATE

Good news! Orders are still being dispatched as normal. Things may just be taking a little longer than usual, so please allow extra time for delays.

 

LOCATION

DELIVERY TIME

COST

FREE ABOVE

CANADA

1-6 WORKING DAY

$10CAD

$150CAD

USA

4-7 WORKING DAY

$15CAD

$200CAD

REST OF THE WORLD

6-10 WORKING DAY

$35CAD

$250CAD

Please note: For international orders

NoireBlanc is not responsible for any customs charges.


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